Shipping Policy
We really care about your satisfaction for our products and services. Please note the following shipping information and contact us via lotus@lotusleaftea.com or 1-860-436-9434 if you have any questions.
Domestic Shipping method
All Lotus Leaf Tea products will be shipped via US Postal Service (USPS). Normally shipments should arrive within 4-8 business days. Your order will be processed within 2 days after we receive your order confirmation.
Your total cost including shipping and handling fee is only $3.50 for each order less than $35 amount. Free shipping for $35+ each order. If you have any special shipping request, please call us at 860-436-9434.
International Shipping method
For International orders please contact us via lotus@lotusleaftea.com or 1-860-436-9434. The shipping fee will be based on the weight and destination via US Postal Service. The above free shipping policy is not applicable for international order.
Refunds and Returns
We guarantee your satisfaction of Lotus Leaf tea. We will refund any unopened tea package that was purchased within 30 business days of your order. Shipping & Handling charges are NOT refundable. Please contact us via lotus@lotusleaftea.com or 1-860-436-9434 and we will help facilitate refunds or returns.
Return Address
54 Evergreen Rd,
Newington, CT 06111, USA
Important information for your shipping address
Street Address
Use a Post Office box or street address, but not both. If the address also has a directional (for instance, "NW" for Northwest), be sure to use it. There maybe more than one Main Street.
Apartment or Suite Number
The correct apartment or suite number helps to ensure delivery to the right location.
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